Overall, this location has horrible customer service and incompetent employees who can’t even remember their standard prices.
I tried calling to order a pizza about a week ago, but they put me on hold for ten minutes before I just hung up and went somewhere else. This time I called them as I got in my car to drive there, figuring I’d arrive shortly before it was ready. They put me on hold again. They had me on hold my entire drive over there. I looked inside before going in to see if they were busy, but two employees were just standing there talking by the front desk. By the time I walked into the store, I’d been on hold for eleven minutes. When I walked in, one employee went over to start rolling dough and the other picked up the phone and tried to answer it. I just showed them my phone, which he was now talking through.
Very rude cancelled my order without telling me or asking me. Ordered online and was told 40-50 min wen I showed up after 50 min was told it would be at least another half an hour. He then proceeded to show me the handful of orders he had to make before mine then asked me what I would like him to do and I told him to make my food and he again showed me the orders that were ahead of me. Then I stood there waiting for him to come up with a solution and he had the audacity to tell me I was holding him up. Terrible service then I walked out and said I’d be back. Then found out he cancelled my order guess papa John doesn’t need my money.
I just visiting and stop to get two pan pizzas my did not have all the toppings on and one piece of meat per slice and no taste. Very disappointed. We don't have one were I lived just on TV.
The one that answered the phone just blamed it on the other employee. The other employee just smirked at me like it was a funny joke. At this point I wasn’t going to buy a pizza, but I still asked him how much a large one topping costs and he had to turn around and stare at the menu in order to answer.
I love Papa Johns but after the experience i had i'm never ordering from this location, I placed an order online for me and my friends and after waiting about an hour and a half and no pizza we called just to make sure they got my order, They did but they told me that i put the wrong address. I told them that i screenshot the order confirmation and it shows i put the right info and also i order from here all of the time, They trans me to a manager Travis who kept telling me i put the wrong address and not once asked me what the correct address was, I told him i live on "S" like Sam ST but he keep saying i put S for South.???. That seems like someone put it in the GPS incorrectly. Instead of asking me what I wanted to do with my order he kept responding with an attitude telling me I did not awser my phone when i got no missed call !!! I just said cancel the order its not worth arguing about and he had the audacity to say i already canceled it and next time don't put the wrong address.i have been waiting such a long time and he didn't have enough Customer service skill to say he will get it fixed and get someone out right away! TRAVIS IS A BAD MANAGER AND THE REASON I'M NEVER GOING BACK TO THIS LOCATIONS.
Good pizza. I love the garlic butter dipping sauce. The delivery drivers always have a hard time finding our apartment though.
Papa John S Pizza is a US Meal Delivery based in Ralston, Nebraska. Papa John S Pizza is located at 9765 Q St, Ralston, NE 68127, USA.
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